RSA SecurID Sofware Token application window not visible after screen configuration change

I regularly use the RSA SecurID Software Token Application on a Windows 10 laptop. Sometimes after my displays get refonfigured (because switching external displays), the application windows is not visible after starting the app. The app is still visible on the taskbar and in the Task Manager. How do I get the window to show up?

asked Jul 20, 2021 at 8:51 Attila Csipak Attila Csipak 319 1 1 gold badge 4 4 silver badges 12 12 bronze badges

3 Answers 3

This answer is a slightly modified variant of PAULGIBSON's solution found at RSA Link Community.

Open regedit.exe and remove the following keys storing information about the application window position:

HKEY_CURRENT_USER\SOFTWARE\RSA\Software Token\Desktop\LastXPosition HKEY_CURRENT_USER\SOFTWARE\RSA\Software Token\Desktop\LastYPosition

Restart the application after removing the keys.

answered Jul 20, 2021 at 8:51 Attila Csipak Attila Csipak 319 1 1 gold badge 4 4 silver badges 12 12 bronze badges

thanks a lot! the old method that once worked for me (changing X.Y to big/small number) was not helping this time, until I found this answer.

Commented Aug 27, 2021 at 13:46 Have anyone figure out how to do this for Mac OSX? Commented Oct 7, 2022 at 16:23

To recover an off-screen window:

  1. Focus the window (e.g. Alt+Tab to it).
  2. Press Alt Space to open the window menu.
  3. Choose " M ove" in the menu.
  4. Press an arrow key (in any direction).
  5. Move your mouse and the window will jump to the cursor.
answered Jul 20, 2021 at 11:12 grawity_u1686 grawity_u1686 469k 66 66 gold badges 987 987 silver badges 1.1k 1.1k bronze badges This is a great workaround for users without administrator privileges, thanks! Commented Jul 22, 2021 at 8:35

You don't need administrator privileges to modify HKEY_CURRENT_USER. Though the advantage of this method is that it works with all apps. (And all Windows versions.)

Commented Jul 22, 2021 at 9:40 Have anyone figure out how to do this for Mac OSX? Commented Oct 7, 2022 at 16:23

I can't comment due to it being a new account, but stumbled across this whilst looking for something else and thought I'd add my solution which is similar to above and have it happen frequently when switching between docking station and laptop screen..

I have a shortcut on the desktop called fixRSAWindowPosition which calls a script with a similar name ie fixRSAWindowPosition.cmd

@Echo Off taskkill /im:securid.exe /f Powershell "Set-ItemProperty -Path 'HKCU:\Software\RSA\Software Token\Desktop' -Name 'LastXPosition' -Value 0; Set-ItemProperty -Path 'HKCU:\Software\RSA\Software Token\Desktop' -Name 'LastYPosition' -Value 0 start "" "C:\Program Files (x86)\RSA SecurID Software Token\securid.exe"

I can't remember why I didn't write it all in powershell at the time, but it works for me.